Caseworx

Overzealous Smartscreen Prevents Downloading

Posted on by JKL Software

Recent versions of the Microsoft Defender Smartscreen are ridiculously overzealous and make it difficult for users to install any software unless there are millions of public users installing it constantly. As such, you may get a set of warnings during the download and/or install process of Caseworx or Cephworx. If you encounter such an issue, you can temporarily disable Smartscreen Reputation-based security in your web browser (if available, such as in Microsoft Edge) OR manually allow the file to save and run (Edge, Chrome, others).

To temporarily disable Smartscreen: Open up the Settings for your browser. Typically, this is via the 3-dot button in the upper-right corner or menu “System Settings”. Search for ‘Security’ or go to the “Privacy, search, and services” tab. Find and disable “Microsoft Defender Smartscreen” and/or “Block potentially unwanted apps”. Then, download and install Caseworx/Cephworx.

To manually accept the file download, click on the download link, then check the “Downloads” menu item of the web browser. This is typically a down-pointing arrow in the upper-right of the browser window. You should see the file downloading in this panel. A message may appear next to the download and/or a set of Keep/Discard buttons may appear.

Once the download has completed, hover over the link in the Downloads panel. A 3-dot button will appear that can be clicked. A menu will appear with a “Keep” link to allow you to commit the downloaded file to your computer.

The file should now be saved to your downloads location, typically the Downloads or Desktop folders on your computer.

Find the downloaded file on the computer, right-click on the file and go to “Properties”. At the bottom of the properties panel, you may see a message that “blocks” the file since it was downloaded from the Internet. If this exists, check the “Unblock” box and press OK to allow the installer to run.

Microsoft Edge / Windows 11 may present a different looking dialog like the one below. Simply click the “Show More” arrow to get additional options. Then, click the “Keep Anyways” link.

Once the file has successfully downloaded onto your computer, you can continue to execute the installer and install Caseworx/Cephworx to your computer.

Don’t forget to re-enable Smartscreen if you want it active on the computer. However, the most common recommendation nowadays is to DISABLE Smartscreen, and leave it disabled, as it is not an effective product and causes more problems than it’s worth!

Certificate Error / Unable to Update

Posted on by JKL Software

A recent signing certificate error from Sectigo has caused some computers to not allow the starting or updating of Cephworx and/or Caseworx. If you have Microsoft UAC errors, Smartscreen errors, or otherwise cannot run the Updater when starting one of these programs, a screen similar to the following may appear:

To resolve the issue, one of the following will need to be performed to resume proper operation:

  • Manually forcing the Update (ignore the error)
  • Temporarily disable Smartscreen for Windows
  • Temporarily disable User Access Control (UAC) for Windows
  • Download the newest installer for the program and install over the existing files (your data will not be affected)
    • For Caseworx: download the newest installer from here: Caseworx Installer
    • For Cephworx: download the installer from your original “blue” license e-mail

Antivirus False Warnings

Posted on by N Mark

Some users have reported issues with Caseworx or TODDS not starting with a warning from their antivirus software, usually complaining of something to do with reputation.

Poorly written antivirus software, such as AVG and AVAST, have an expectation of “good” software to include the definition of being installed by thousands of users. Specialty software, such as Caseworx or TODDS, would obviously not be installed by the average consumer in the thousands. It is obvious that these antivirus programs may be fine for consumer home applications, but is not designed for professional business environments.

Until such AV systems become more advanced and intelligent, users can add an exception to their antivirus “whitelist” or “exception” configuration for the C:\Program Files\JKL Software\TODDS or C:\Program Files\JKL Software\Caseworx-IAO folder to ensure uninterrupted operation of their software. However, whitelisting can also expose the folder to possible infection as the AV cannot monitor the folder and it’s files for changes.

It is therefore our recommendation that a proper antivirus solution which does not exhibit issues like the above named software be used to protect your computers.

Software such as Symantec’s EndPoint Security with it’s well written Insight engine does not exhibit this issue and allows the software to operate successfully without any problems.

Microsoft .NET 4.7 installation problem or “blocked” by installer

Posted on by N Mark

Some computers installed with Microsoft Windows 7 may not install the .NET Framework 4.7 update correctly. Computers which are not updated to the .NET Framework 4.7 may be prompted to install the Framework when starting TODDS or Caseworx after an update, but do not complete successfully with an error message.

Users of Windows 10 and 8.1 should experience no issues with the .NET 4.7 update. However, Windows 7 and 8 users may get a message from the Microsoft update package for .NET 4.7 stating that their update was blocked. The required file that needs to be installed is available from Microsoft at the following URL: https://support.microsoft.com/en-us/help/4020302/the-net-framework-4-7-installation-is-blocked-on-windows-7-windows-ser

Once this patch has been installed, users can then successfully install the .NET 4.7 Framework. Users can also directly install the .NET 4.7 Framework from the following URL: https://www.microsoft.com/en-us/download/details.aspx?id=55167

If the Framework appears to install correctly, but still persists with erratic program behavior, reboot the computer and try the program again.

Caseworx Updater Loop

Posted on by N Mark

Some users of Caseworx who have not updated the software for a few versions may experience what seems to be an update loop. The updater normally may run up to two or three times, as it updates itself and then other components. However, if the updater persists to run, your copy of Caseworx may have exceeded the updater’s capabilities.

Some recent changes to Microsoft Windows 10 and the .NET Framework 4.7 have resulted in changes to Caseworx to better perform with the new Windows version, as well as high-DPI screens or “Retina-style” displays. These changes require the usage of some of these components.

If you are experiencing any of these symptoms, simply uninstall the copy of Caseworx on your computer from the Control Panel->Programs and Features. Then, download the newest copy of the Caseworx installer from http://8d585dc.online-server.cloud/downloads/Setup_Caseworx_IAO.exe. Your data files and cases will be preserved across the uninstall/re-install process.

Dentrix Error After Update/Install

Posted on by N Mark

It has been noted that some versions of Dentrix is incompatible with Microsoft’s .NET 4.6 and Windows 10. Users who update their Windows Vista, 7, 8, or 8.1 to .NET 4.6 may find that some or all parts of Dentrix may not function correctly after the update.

Caseworx and TODDS install .NET 4.6 by default if not found, but can also run under .NET version 4.5.2. If problems are noted after the .NET Framework update, contact Dentrix Support for update procedures required to patch their older software to the current version. This is NOT an error with your Windows install, computer’s hardware, and/or JKL Software’s products.

Dentrix information for .NET 4.6 and Windows 10 can be found here: http://dentrix.com/windows10

As of the publish date of this support article, the Dentrix patch can be found on their website at http://dentrix.com/support/resource-center/guest/articleid/74207 . The patch can be downloaded from the link by clicking on the “Attachments” link on the page.

“Unknown Hard Error” during Microsoft .NET 4.5.1 – 4.6 update (or install)

Posted on by N Mark

Some installations of Caseworx and TODDS have exhibited an error showing “Unknown Hard Error” and not completing the Microsoft .NET Update for versions 4.5.1, 4.5.2, and 4.6. This may occur during the installation of the product,  or after an update. The error does not occur in the program itself, but rather the Microsoft installer that is updating the .NET technology.

Cause:

The most common cause seems to be that the Microsoft RyuJIT preview was installed on the machine at one time. This preview version prevents the final version in .NET 4.6 from completing the install

Resolution:

The preview version must be removed and all traces of it’s registry/environment must be reset.

Steps:

The following involves editing the registry and environmental variables. If you are unsure or uncomfortable performing these steps, contact your IT professional.

  1. Open the Registry Editor and look for the following key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\AltJit
    If found, remove the key from the registry. Also, check the left side of the registry editor or any subkeys labeled “AltJit”. If found, remove the subkey also.
    —–
    OR
    —–
    Download the following registry file and double-click it to clear the setting (you can safely ignore any browser/antivirus warnings, it only removes the above listed entry):
    http://8d585dc.online-server.cloud/downloads/removeAltJit.reg
  1. Go to Control Panel, System, “Advanced System settings” (left side). On the panel that appears, click the “Environment Variables” button at the bottom. Look at the bottom of the window that appears in the section titled “System Variables” and look for an item named “COMPLUS_AltJit”. If found, highlight and delete it.
  1. Then, go to Control Panel, Programs and Features, and look for “Microsoft .net RyuJIT Preview”. Uninstall it if found. Also, look for Microsoft .NET Framework 4.6. Uninstall it if found.
  2. Install the Microsoft .NET 4.6 Framework from http://www.microsoft.com/en-us/download/details.aspx?id=48130 You may be asked to reboot your computer. Perform the reboot if asked.
  3. Start TODDS/Caseworx, it may or may not ask for the .net 4.6 update. If it does require additional .net items, proceed with the .net update. It should succeed with these items cleared.
  4. If you continue to get the “Unknown Hard Error” message, and did not reboot in step 4, perform a reboot – a Windows program that was running probably prevented all files from updating successfully.