Antivirus False Warnings

Some users have reported issues with Caseworx or TODDS not starting with a warning from their antivirus software, usually complaining of something to do with reputation.

Poorly written antivirus software, such as AVG and AVAST, have an expectation of “good” software to include the definition of being installed by thousands of users. Specialty software, such as Caseworx or TODDS, would obviously not be installed by the average consumer in the thousands. It is obvious that these antivirus programs may be fine for consumer home applications, but is not designed for professional business environments.

Until such AV systems become more advanced and intelligent, users can add an exception to their antivirus “whitelist” or “exception” configuration for the C:\Program Files\JKL Software\TODDS or C:\Program Files\JKL Software\Caseworx-IAO folder to ensure uninterrupted operation of their software. However, whitelisting can also expose the folder to possible infection as the AV cannot monitor the folder and it’s files for changes.

It is therefore our recommendation that a proper antivirus solution which does not exhibit issues like the above named software be used to protect your computers.

Software such as Symantec’s EndPoint Security with it’s well written Insight engine does not exhibit this issue and allows the software to operate successfully without any problems.

Microsoft .NET 4.7 installation problem or “blocked” by installer

Some computers installed with Microsoft Windows 7 may not install the .NET Framework 4.7 update correctly. Computers which are not updated to the .NET Framework 4.7 may be prompted to install the Framework when starting TODDS or Caseworx after an update, but do not complete successfully with an error message.

Users of Windows 10 and 8.1 should experience no issues with the .NET 4.7 update. However, Windows 7 and 8 users may get a message from the Microsoft update package for .NET 4.7 stating that their update was blocked. The required file that needs to be installed is available from Microsoft at the following URL:

Once this patch has been installed, users can then successfully install the .NET 4.7 Framework. Users can also directly install the .NET 4.7 Framework from the following URL:

If the Framework appears to install correctly, but still persists with erratic program behavior, reboot the computer and try the program again.

Caseworx Updater Loop

Some users of Caseworx who have not updated the software for a few versions may experience what seems to be an update loop. The updater normally may run up to two or three times, as it updates itself and then other components. However, if the updater persists to run, your copy of Caseworx may have exceeded the updater’s capabilities.

Some recent changes to Microsoft Windows 10 and the .NET Framework 4.7 have resulted in changes to Caseworx to better perform with the new Windows version, as well as high-DPI screens or “Retina-style” displays. These changes require the usage of some of these components.

If you are experiencing any of these symptoms, simply uninstall the copy of Caseworx on your computer from the Control Panel->Programs and Features. Then, download the newest copy of the Caseworx installer from Your data files and cases will be preserved across the uninstall/re-install process.