Contacting JKL Software for Support

For Product Information and Ordering:


Product Support:


Please describe, in detail, your support request. Be sure to include the following information:

  • Product name
  • Product version (usually on startup screen or under the “Help”->”About” menu)
  • What you were doing when the issue occurred
  • Include any notification message, screenshots, or messages that you saw

Most of our applications also have a “Generate Diagnostic File” menu item in the “Help” menu. It can be useful to generate this file and attach it to your email to help us narrow down the issue.

We will contact you once we have investigated your request, usually within 1 business day. Most of the time, we will get back to you much sooner!

Note that we cannot be of much help if the issue is about your computer, network, or other physical issue. You would need to contact your IT staff to resolve “in-house” issues.

Product Updates

JKL products are usually updated directly from the software itself at start time. Many of the products also feature a “Check for Update” menu link in the “About” or “Help” menus. These updates are included in all products unless specified in the products licensing agreement. Updates only apply to minor revision changes and bug fixes. For example, in the version number 2.1.4500.1000, the minor revision is 1.4500. Updates are included as long as the “2” does not change. A change in the “2” for this example would be considered a major product release.

To upgrade from a previous version to the newest major version, contact JKL Software.