Month: May 2025

Overzealous Smartscreen Prevents Downloading

Posted on by JKL Software

Recent versions of the Microsoft Defender Smartscreen are ridiculously overzealous and make it difficult for users to install any software unless there are millions of public users installing it constantly. As such, you may get a set of warnings during the download and/or install process of Caseworx or Cephworx. If you encounter such an issue, you can temporarily disable Smartscreen Reputation-based security in your web browser (if available, such as in Microsoft Edge) OR manually allow the file to save and run (Edge, Chrome, others).

To temporarily disable Smartscreen: Open up the Settings for your browser. Typically, this is via the 3-dot button in the upper-right corner or menu “System Settings”. Search for ‘Security’ or go to the “Privacy, search, and services” tab. Find and disable “Microsoft Defender Smartscreen” and/or “Block potentially unwanted apps”. Then, download and install Caseworx/Cephworx.

To manually accept the file download, click on the download link, then check the “Downloads” menu item of the web browser. This is typically a down-pointing arrow in the upper-right of the browser window. You should see the file downloading in this panel. A message may appear next to the download and/or a set of Keep/Discard buttons may appear.

Once the download has completed, hover over the link in the Downloads panel. A 3-dot button will appear that can be clicked. A menu will appear with a “Keep” link to allow you to commit the downloaded file to your computer.

The file should now be saved to your downloads location, typically the Downloads or Desktop folders on your computer.

Find the downloaded file on the computer, right-click on the file and go to “Properties”. At the bottom of the properties panel, you may see a message that “blocks” the file since it was downloaded from the Internet. If this exists, check the “Unblock” box and press OK to allow the installer to run.

Microsoft Edge / Windows 11 may present a different looking dialog like the one below. Simply click the “Show More” arrow to get additional options. Then, click the “Keep Anyways” link.

Once the file has successfully downloaded onto your computer, you can continue to execute the installer and install Caseworx/Cephworx to your computer.

Don’t forget to re-enable Smartscreen if you want it active on the computer. However, the most common recommendation nowadays is to DISABLE Smartscreen, and leave it disabled, as it is not an effective product and causes more problems than it’s worth!

Anti-virus Conflicts with Software

Posted on by JKL Software

Anti-virus products have been reported to cause install problems.

Many anti-virus products today use “crowdsourced” usage reports. These “popularity contest” anti-virus products expect a software to have hundreds of thousands of public users to show that it’s safe instead of creating a robust scanning solution.

However, since Caseworx & Cephworx are specialty medical applications, expectations that public users would have it installed would be improper. As such, you may experience odd effects from anti-virus products deleting or preventing Caseworx/Cephworx from running. Caseworx/Cephworx is a signed and timestamped application – rest assured that they are a safe, virus-free application.

If this occurs, you will need to add an exception in your anti-virus for the Caseworx/Cephworx install folder. Each anti-virus is different in design, so you may need to contact your anti-virus vendor for further instructions on adding exceptions.

Specifically – McAfee products causing install problems.

NOTE: McAfee anti-virus is a known offender to much of the software and admin community causing software failure to install or operate. McAfee is an inferior product that uses scare tactics to keep it’s user base paying. We recommend not using anything from McAfee and installing a proper professional product like Symantec Endpoint Protection or using the built-in Windows Defender system.

The built-in Windows 10 & 11 Microsoft Defender is far superior to anything that McAfee has to offer. The modern Microsoft Defender built into Windows is a lightweight, highly effective product that is integrated into Windows itself for best performance. Uninstalling McAfee on these Windows computers will restore the operation of the built-in protection offered by Defender.