Some users of Caseworx who have not updated the software for a few versions may experience what seems to be an update loop. The updater normally may run up to two or three times, as it updates itself and then other components. However, if the updater persists to run, your copy of Caseworx may have exceeded the updater’s capabilities.
Some recent changes to Microsoft Windows 10 and the .NET Framework 4.7 have resulted in changes to Caseworx to better perform with the new Windows version, as well as high-DPI screens or “Retina-style” displays. These changes require the usage of some of these components.
If you are experiencing any of these symptoms, simply uninstall the copy of Caseworx on your computer from the Control Panel->Programs and Features. Then, download the newest copy of the Caseworx installer from http://jklsoftware.com/downloads/Setup_Caseworx_IAO.exe. Your data files and cases will be preserved across the uninstall/re-install process.